Thank you so much for sharing such heartfelt words about your experience at Elm Bank. We're overjoyed to hear how well your mam has settled in and that you feel confident and reassured with her care. Our dedicated team truly cares about creating a warm, safe, and supportive environment for every resident, and it's wonderful to know this has made a difference for your family. We're also glad your visits - with your lovely golden retrievers! - bring so much joy to everyone here, furry friends included! Hearing that your mam enjoys her afternoon cuppa, homemade cakes, and all the little touches that make life at Elm Bank special truly makes our day. Thank you again for your kind words and trust - we're honoured to have your mam with us.