Thank you so much for your review. We're incredibly touched to hear your kind words and thrilled that your mum has found a home and community at Bluebell. It's wonderful to hear that our open door policy and commitment to addressing concerns promptly has been helpful to you. Thank you for recognizing the dedication of our nursing and care staff; it means so much that you see them as a source of support not only for your mum but for your family as well. Your mum's happiness is our top priority, and we're honoured to be part of her journey. Thank you again for taking the time to share such a thoughtful review, it means the world to us and encourages our team every day.