Thank you for your kind words and for sharing your mother's experience with us. It's heartwarming to know she has felt so supported and cared for over the years. Your recognition of the team's dedication from keeping her active to providing compassionate care during more challenging times, is truly appreciated. We'll be sure to pass on your commendation to the staff who stayed with her after her fall, they exemplify the empathy and commitment we strive for every day. Supporting your mother's comfort and well-being remains our priority and we're grateful for your trust in us. Thank you again for taking the time to share this.