We are sorry to hear you are frustrated with the level of service. Our aim is to provide the best possible care to those we support, and it is something we take very seriously. Your concerns were discussed with you during and after your mother's time with us. Clearly despite our best efforts you remain unhappy with your experience and for that we apologise. So much has changed since then, not only with a refurbishment but also recruitment of staff. The home is in a much better place. Once again, we are very sorry that you feel the experience did not meet your expectations.