Thank you for reaching out to share your experience during your visit to see your cousin, and for taking my call thereafter. I greatly appreciate the effort it takes to travel such a long distance, and I am sorry to hear that your request for a coffee was not fulfilled. After reviewing your feedback, it seems there may have been a misunderstanding or miscommunication with our team regarding your request. The team reassured me that they aim to accommodate special requests whenever possible, especially for visiting family members. I sincerely apologize that this did not happen during your visit and for any disappointment this caused. I have shared your concerns with the team to ensure we can prevent such situations in the future. Please feel free to contact me directly if you would like to discuss this further.