Dear Beverly, thank you for your kind and heartfelt review. We are delighted to hear that the care and support you and your friend received made such a difference during a difficult time. At Brynfield Manor and Newton Grange, we are proud that we have not used agency staff for the past three years. This approach ensures continuity of care, which is so important for both residents and staff. It allows our team to build stronger relationships with our residents, fostering a sense of familiarity and trust that truly enhances the quality of care we provide. Your feedback is incredibly meaningful and I will share it with our staff who always strive to go above and beyond. If there's anything we can assist you with in the future, please don't hesitate to get in touch.