Thank you for sharing your feedback. We are committed to providing compassionate, individualised care and welcome the opportunity to address concerns while respecting the confidentiality and dignity of our residents. Any adjustments to hospital prescriptions are made under medical guidance to prioritise our residents' well-being. Our team collaborates closely with GPs and specialists to provide tailored care, particularly for complex conditions like Lewy Body Dementia, which we are highly experienced in managing. We prioritise personal care and mobility support, ensuring these are documented and aligned with professional advice for safety. It is disappointing to hear you felt unsupported, as clear and respectful communication with families is central to our approach here at Grove. We aim to create a safe and compassionate environment. While transitions to care homes can be challenging, our team is trained and dedicated to meeting our residents' needs.