Please accept my sincere condolences on the loss of your loved one. Please know my thoughts are with you and your family during this difficult time. <br><br>Thank you for taking the time to leave feedback. I am sorry to read of your experience at Larkland House. At Care UK we hold ourselves to high standards and I am sorry we have not met these.<br>I am pleased to read you found the care team to be friendly. We have taken on board your feedback and we will look to make improvements where needed. <br><br>To get a full understanding of your concerns please can I kindly ask you to contact the Compliments and Complaints Team by emailing them to complimentsandcomplaints@careuk.com. We would like to take this opportunity to fully investigate your concerns, to enable us to take learnings and make improvements where needed. Thank you once again for taking the time to leave feedback. Best wishes.