1. We strive to ensure that all residents receive attentive and compassionate care throughout the day. If there are any instances where this has not been the case, we are committed to investigating and addressing them immediately. <br>2. Our team works hard to maintain a balance between attending to residents' needs and handling essential behind-the-scenes duties. However, we understand how important it is to be present and accessible, and we will review staff practices to ensure this standard is upheld.<br>3. Resident safety is paramount, and we follow strict protocols regarding access to and from the facility. If there are concerns about door codes or any potential risks, we will review our procedures to ensure a secure environment for everyone.<br>4. The administration of medication is always carried out under strict guidelines, from general practitioners, to meet the individual needs of our residents. We value your feedback and would welcome the opportunity to discuss your concerns