Hello, thank you for your kind words about our team. We always strive to provide excellent care and service, not just towards the people living with us, but also to our visitors and our residents' loved ones. We appreciate you bringing up the issue regarding the leaking tap - we'll make sure we look into this right away. Lastly, we are happy to let you know that all our washing machines are now fully operational. Your feedback is helpful towards our improvement. Thank you for your support and appreciation!