On behalf of myself and all staff here at Roche Abbey we would like to say we are extremely sorry for your loss, and will miss your mum a great deal. I have checked our records and can see that the 'Next of Kin' we have on record was notified of your mums passing, and can only send our heartfelt apologies that you were not also contacted. As a home we will learn lessons from this to ensure this does not happen again in the future. My door is always open if you wish to discuss further. Kind regards. Claire