Thank you so much for your wonderful review! We're thrilled to hear that our admin team and manager made you feel supported and comfortable from the very beginning. Their empathy and attention to detail are truly what set Werrington Lodge apart. We're also glad you noticed the warm atmosphere - our team believes in fostering a welcoming environment for everyone. It's great to know you enjoyed our shortbreads; we aim to please! Thank you again for choosing us for your father's care. We appreciate your kind words!