Thank you for your review, we value all feedback as it helps us to make improvements where required. At HC-One, we strive to deliver kind care every day to our residents and their families. Our Home is currently evolving onto a system which will allow our staff members to spend more time with our residents. Meanwhile, we will continue to deliver 1:1 activity with residents, who are nursed in bed. Furthermore, the menus are developed in conjunction with the people who live in our Homes, and we strive to evolve and adapt to the needs and preferences of our residents. We are grateful to you for letting us know about your concerns and would like to assure you, that all feedback we receive is incredibly important to us. If you wish to discuss your concerns further, please do not hesitate to contact the Home directly.