Thank you for tasking the time to leave your review. We're very happy to hear that you find our team friendly, caring, and professional. Keeping families informed and addressing concerns with compassion is very important to us, and we're pleased to hear that this has been your experience. It's nice to know that you also appreciate the sense of humour our staff bring, finding the right moments for laughter can really make a difference in creating a warm and welcoming environment. Thank you again, and we look forward to sharing your positive feedback with our staff.