Thank you so much for taking the time to share such heartfelt feedback about your mum's experience with us. It means the world to hear how positively her life has changed during her time here. We are delighted to know that she enjoys the activities and feels so well cared for- it's always our goal to create a warm, family-like environment for all our residents. Keeping families informed and involved is a priority for us, so it's wonderful to hear that you feel confident reaching out and supported by our team. Your kind words about our staff and their dedication to the residents are deeply appreciated.