Thank you for such a heartfelt review! It brings us immense joy to know that your mum feels so happy and cared for here- it's exactly what we strive for. Hearing it described as a "hotel for the elderly" warms our hearts, as we aim to provide comfort, joy, and a true sense of home. We're thrilled the ponies brought such happiness- it's a pleasure to organise special moments like these for our residents. Your kind words about our team mean the world to us, and we're so grateful for the opportunity to be part of your mum's life. Thank you for trusting us with her care!