Thank you so much for taking the time to share your feedback. We are truly grateful for your kind words and are delighted to hear that you are pleased with the care and support your wife has received over the past two years.Our care team and management take great pride in ensuring residents receive the highest standard of care, and it's wonderful to hear that their efforts are making a positive difference. We'll also be sure to pass on your kind words to our cleaning team, who work hard to maintain a clean and welcoming environment for everyone, even during those occasional unexpected moments.We really appreciate your suggestion regarding more activities upstairs. Feedback like yours helps us identify areas for improvement and better meet the needs of our residents. We will review this and look for ways to enhance the activity schedule upstairs to ensure it's as engaging and enjoyable as possible.