Thank you for your comments. Unfortunately, as you are aware, your mum does not always accept assistance with her personal care although we will continue to look at different ways of achieving this. The home is in the process of replacing carpets around the home with several of the communal areas already completed and I am hoping we can continue with this in areas requiring replacements. We have taken on board your comments around the cleanliness of the room and will ensure this is addressed as soon as possible.