Thank you for sharing your feedback. We truly appreciate your thoughts and understand how communication can sometimes be a challenge for your sister. Please rest assured that we work very closely with her to support her in building meaningful relationships, and she has some truly wonderful interactions with the staff and residents every day. While we, of course, prioritise cleanliness, and your sister's bedding is changed regularly to ensure her comfort, we will work closer with you to see how this could be further improved. We appreciate your feedback, which is so valuable to help us to continually enhance the care we provide. If you have any concerns in the future, please don't hesitate to let the home manager or a member of her team know, they are always there to help you.