Thank you for sharing your concerns. We understand how difficult and distressing this situation must be for you. Please be assured that your wife has been carefully assessed by a team of professionals who determined that this environment is the safest place to meet her needs. We want to reassure you that additional professionals, including physiotherapists and occupational therapists, have been actively involved in her care to ensure her comfort and well-being. The Wells Nursing Home is committed to providing compassionate and professional care to all our residents. Regarding the central heating, we can confirm that it is constantly on to maintain a warm and comfortable environment for everyone. We deeply empathise with your feelings about your wife's condition, and we are here to support both her and you during this challenging time. Please don't hesitate to reach out to us directly if you would like to discuss any specific concerns or suggestions further