Thank you so much for taking the time to write such a detailed and thoughtful review of Oakland Court. It's wonderful to hear how well your father has settled in over the past year. I'm particularly pleased to hear how our chef worked directly with your father to create a bespoke vegetarian menu that meets his needs - this kind of personalised attention is exactly what we strive for. It's also great to know he's enjoying our activities programme, especially the music sessions, gardening and word games. I've shared your feedback about the chat sessions with our activities practitioner. Thank you for recognising our housekeeping team's attention to detail, both in maintaining the home's cleanliness and in their careful handling of residents' laundry. These behind-the-scenes efforts are vital to maintaining the high standards we set ourselves. With thanks and appreciation.