Thank you for taking the time to share your feedback. We value all feedback as it helps us continually improve. We are sorry that you and your sibling didn't have the same positive experience as some of our previous reviewers.  I can confirm that we wrote to you recently to address the specific concerns that you have raised, also one of our senior team called to speak with you. We're pleased to share that we have recently welcomed a highly experienced permanent Manager and a permanent Deputy Manager to the team, and we are confident they will support ongoing positive developments for the home and our residents. If there is anything else we can do, please feel free to reach out again at enquiries@boroughcare.org.uk