Thank you for such a wonderful review for Upton Dene, the team will be very proud to read your kind words. We're delighted to hear that your stepmother has settled in so well and that the welcoming environment, her lovely room, and the variety of experiences we offer have made a positive difference. We appreciate your words of praise for the care and efforts of our dedicated team. We greatly value your feedback regarding communication and are committed to continually improving this. We have regular resident and relative meetings, but please don't hesitate to reach out if there's ever anything more the team can do to support you. The home manager's door is always open and of course, if you are not able to be here in person, she is always at the end of the phone or available for a video call if you ever need her.