Thank you for taking the time to complete a review. At HC-One, kindness is more than a word; we believe that caring for people means caring about what matters most to them. We strive to ensure our environments are person centred and encourage our residents and relatives to be involved in this and we welcome your comments. We would like to assure you the room has been deep cleaned and there is no odour. We are sorry to hear your experience has been less than expected and would like to invite you into the home to discuss your concerns to support in the care of your loved one. Once again thank you for taking the time to complete a review.