Thanks for your feedback, as always we take on board any suggestions. As you are aware we are in the middle of a refurb, the main lounge will have areas where residents can be sat in clusters, however, we will continue to respect the choices residents make in regards to where they want to sit. Monthly reports have been sent, please check your emails, however, we are more than happy to have these printed for you when you attend the home. I'm pleased staff are polite, I will look into this isolated incident with staff understanding. It's reassuring that you feel your mother's care needs are being met and she is happy at Field House. The senior carer and myself are always available if you have concerns at any time.