Thank you for taking the time to leave a review. Our nursing floor accommodates 17 residents, and I can confirm we do staff over what is recommended for this number to ensure all residents are safely supported at all times. Where a loved one begins to present more complex behaviours, the number of staff required to provide support can increase, which can result in a small variation in response time. However we always accommodate this and ensure residents needs are not neglected or compromised. We also have a full-time Activity Co-Ordinator who tailors activities based on residents' hobbies and interests and on the nursing floor activities can be 1-2-1 to ensure an individual is suitably rested. We are also mindful to arrange any activities with residents around family visits so they can ensure quality time with their loved one. We hope this has helped clarify any concerns and please don't hesitate to contact me to discuss this further if needed.