Thank you for taking the time to share your experience of the home. I agree with you that we are not a suitable home for reduced mobility, we are not purpose-built, which causes us a number of issues with equipment including a old working lift. I am sorry that you found some of the care staff uncaring which we had discussed and as I am new in post this will take me time to address. It was a pleasure to support your Mum and I wish her all the best in her new home. Kind regards, Home Manager