Thanks for taking the time to leave your review and for your kind words in regard to our team. Though your review is positive, we can see the star rating is a little lower than we'd like to see and we would really like to explore this further, if you do have any further feedback to share, please do let us know by emailing. We do hope you are on the mend from your recent operation and we wish you a speedy recovery. Kind regards, Barchester's Customer Feedback Team.