Thank you so much for sharing your feedback with us, we really appreciate your comments on our lovely team members - your grandad is a joy for them to care for. We're very sorry to hear about the food being too spicy/salty for him, it is very important to us to cater for our resident's dietary requirements and preferences so we will address this with our hospitality team and ensure the food is more palatable for your grandad. Thank you again for taking the time to share your feedback with us!