Thank you so much for your kind words. It's truly rewarding to hear that every part of your experience on Chestnut Ward has been so positive, from the care provided by the nursing team to the support from housekeeping, laundry, and activities staff. Knowing that you feel welcomed and reassured speaks volumes about the dedication of our team. We're delighted that your loved one has been able to enjoy moments of joy, fun, and laughter here. Providing high-quality, person-centred care while ensuring decisions are always in the best interest of our residents is at the heart of what we do. Your feedback reinforces our commitment to maintaining these standards. Thank you for sharing your experience and for recognising the hard work of our staff.