Thank you for your feedback. We are continually making improvements around the home, and we welcome any suggestions being made. All of our team are trained in manual handling, and this is something that we take very seriously. I would like an opportunity to discuss this further with you. Those that live with us at The Belvedere are living with a diagnosis of dementia. Unfortunately, at times some residents can get confused around which room is theirs and may use the facilities. Our team are very well trained and will redirect anyone that they become aware of, and we have an excellent housekeeping team who will address any areas of concern. I am thrilled to share that we are currently undertaking a refurbishment of our lounge and dining room areas, and this is involving new chairs and tables to replace the old ones.