Thank you for sharing such a thoughtful and detailed review. We're delighted to hear that your friend is beginning to settle at Escan Care Home and that you've noticed the care and attention we put into our environment, food, and activities.We sincerely apologise for the initial issues with invoicing but are pleased these have now been resolved. Thank you for your encouragement and confidence in Escan Care Home. We're committed to continual improvement, and your feedback is invaluable. If there's anything more we can assist with, please don't hesitate to reach out.