Thank you for sharing your feedback. We're pleased to hear you were happy with the care we provided to your mother and that she felt treated with dignity. We understand food was a concern and made significant efforts to meet your mother's preferences, including changing menus, hiring a new cook, and sourcing specific brands. While these changes didn't fully meet her expectations, other residents have shared positive feedback, and we continue to refine our offerings. The odor issue you mentioned arose from your mother's independent use of her commode. While our team addressed this as promptly as possible, we've since replaced the flooring in that room as part of our ongoing refurbishments. We ensure visitors sign in through staff monitoring, and we are now seeking to implement an electronic system for enhanced security. Thank you for your feedback-it helps us improve further and continue providing high-quality care.