Thank you for taking the time to share your concerns. We genuinely value feedback from our residents and their families, as it helps us improve our services.  It's important to us that all residents receive the highest standard of care, and we take reports of any issues very seriously. We continuously work to improve our staffing and training processes to ensure that all care needs are met promptly and accurately. We appreciate your disappointment that your daughter could not return to Grand View, however, our goal is always to provide appropriate care for each individual's needs.  We value your feedback and would welcome the opportunity to discuss your concerns further, please feel free to reach out to me directly if you would like to talk more about this.