Thank you for sharing your feedback. At Hampstead we are committed to providing compassionate, high-quality care tailored to each resident's needs. Our team works collaboratively with families, healthcare professionals, and external support services to ensure we address concerns and provide appropriate support for all residents. We are sorry to hear that you feel communication has not met expectations. We continuously strive to engage families and encourage open dialogue to work together in the best interests of our residents. Regarding activities and facilities, we actively encourage all residents to engage with the many opportunities available, such as the cinema and library, to enhance their well-being and enjoyment. Should you wish to discuss this further, please feel free to contact us directly.