We are so, so grateful you took the time to share your thoughts. We always welcome feedback. Mum is an amazing woman, one full of the most enchanting personality. She can often be found laughing at my silly little dance or singing along with musical entertainment. She is loved. I agree, that care is the most important factor over how the home looks, but we are excited to be soon having a high standard of care in a high-standard home. You know how excited I was to show you the tiles in the bathroom...lol. You and your family are always welcome for cake or even to join Mum at lunch. Looking forward to seeing you soon and thank you once again.