Thanks for leaving your review, we're sorry to read you had a less enjoyable experience at our home for your second visit with us. With urgent, out-of-hour admissions, we do our best to support straight away, however on reading your comments, a few things were overlooked on arrival and we are sorry about this. With missing items, we always ask that residents label their belongings so that they don't go missing, and we understand the home is still looking for a few of these for you and will keep in touch. The housekeeping and catering teams have been made aware of your comments, and these will be reviewed by the General Manager. If there is anything further you wish to advise us of, you're more than welcome to reach out to us at feedback@barchester.com so that we can support you. Kind regards, Barchester's Customer Feedback Team.