Thanks for taking the time to add a review. We're sorry to hear your feedback and understand the General Manager has tried to contact you to explore your concerns, as nothing was raised with the home during or after your visit. We recommend speaking with the manager of the home to discuss any concerns you have in the first instance if possible, however, if there's anything our team can help with, please reach out to us on feedback@barchester.com, Kind regards, Barchester's Customer Feedback Team