It is disappointing to read your review. We understand it is difficult when a loved one is unwell. When you raised your concerns to me at the time, I took them seriously and offered to meet with you, which you declined to do. Both CQC and Safeguarding also reviewed your concerns and confirmed that they were unfounded and that Lincombe Manor had followed all procedures correctly in the care of your father-in-law. Thank you for saying our building is beautiful. It reflects the quality care we deliver at Lincombe for all of our residents. Your father-in-law was a true gentleman who formed strong bonds with the staff that cared for him during his 9 month stay. We are sorry that we are no longer able to care for him, and hope that he has settled into his new home as well as he settled into Lincombe.