Thanks for taking the time to leave your review. We're sorry to read that we hadn't met your expectations during your visit. There are always staff available to welcome visitors into our home on weekends, so our apologies if there was a delay in greeting you. The General Manager has contacted you via email to offer the opportunity to discuss your comments further. If you would prefer, you are more than welcome to reach out to our team if you would feel you would like too. Our contact details are feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.