Thank you for taking the time to leave this lovely feedback for the Burroughs, you feedback is greatly appreciated by the team. I am pleased to read you have found the carers to be patient and caring. This is of the utmost importance to us.
I would also like to thank you for providing your feedback and concerns. We have taken on board your comments and I can confirm the Home Manager has now seen the room and is in agreement it could be made brighter therefore will be contacting you to discuss what sort of colour you would like to have in your dad's room. They will look to have his room redecorated within the next two weeks.
In regards to the missing belongings I am sorry to read of this and the frustration this can cause. The Home Manager has taken this feedback on board and has spoken with the staff to ensure they do a routinely check and for their whereabouts, so your dad has these items available at all times.
Thank you once again for taking the time to leave your feedback. Best wishes.