Thank you for your feedback. We were disappointed to read your concerns and want to address them while assuring you that we take all feedback seriously. Regarding food, we have a weekly menu offering varied, nutritious meals. Our chefs work diligently to meet residents' preferences. The incident with your mum's fingernails was immediately addressed at the time, and we apologised directly to you and your mum. We now exclusively use nail files to ensure residents' safety and comfort. All medications are securely stored and administered by trained staff following strict protocols. Your specific concerns were thoroughly investigated to confirm compliance. During renovations, resident safety remains a priority. Hazards are promptly reported and addressed by our maintenance team. We now have a dedicated activity coordinator providing group and individual activities to meet all residents' needs. We value feedback and strive to resolve concerns. Thank you for helping us improve our services.