Thank you so much for taking the time to share your feedback with us, Naidha. We're very sorry to hear that you had a negative experience previously but we're pleased to hear that you have seen improvements. It's our goal to provide the highest level of care and we're so happy to hear that you've experienced this first hand with our dedicated and passionate team. All our team members and their various roles are so vital to the running of our home and we really appreciate your recognition of each of them and their commitment. Thank you again for leaving us a review, your feedback and support is invaluable to us!