Thank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry to hear of the condition of your father-in-law's carpet. As the carpet needs replacing, we have been in touch with our maintenance team and provided the measurements. We are currently waiting for the contractor and will follow up to ensure this happens. Delivering the kindest care is our top priority and we appreciate your lovely comments on our staff team who we greatly value.