Thank you for your review, we value all feedback as this helps us to make improvements where required. At HC-One, we strive to deliver kind care every day to our residents and their families. We are sorry to hear of your experience with a select few members of staff. If you experience or witness such behaviour, please do not hesitate to contact us. We are grateful to you for letting us know about your concerns and would like to assure you, that all feedback we receive is incredibly important to us. If you wish to discuss your concerns further, please do not hesitate to contact the Home directly.