Thank you for your very kind response in relation to the standard of care you feel your loved one has received since becoming part of the Spencer House Care Home family. We are delighted that we have been able to alleviate any worries or anxieties that she initially felt prior to her coming to us. We pride ourselves on supporting all our residents to settle into their new homes at a pace that works for them. We are equally pleased that as a family you have been able to watch her blossom. We will always support our relatives too at what can be a very emotional time and feel that by always communicating with one another, we can achieve that strong bond of trust. Your kind words will be shared with our staff.