Thank you for taking to time to review Canterbury House and we are pleased that you rate our overall experience as very good. We apologise that you have not always felt welcome and that our care/support has occasionally not met our normally high standards. The well being of our residents and high quality care is always our priority and we welcome visitors as an integral part of day-to-day life. We encourage feedback to ensure we can consistently improve at Canterbury House. We're happy to discuss decorating your aunt's room as she would like or moving to another en suite room if she would prefer. We also have assisted bathrooms throughout our home, if residents would prefer to use these.