Thank you for taking the time to leave feedback for Salisbury Manor. I am pleased to read you found the assessment to be thorough and that you were impressed by the friendly staff in the home. This feedback will be greatly appreciated by the team. However, I am sorry to read of your experience after the first few days. We would like to take the opportunity to look into your concerns so we are able to complete a thorough investigation to enable us to take learnings and make improvements where needed. Please can I kindly ask you to contact the Compliments and Complaints team by emailing them complimentsandcomplaints@careuk.com.