Thank you for sharing your feedback. It is incredibly valuable as it helps us identify ways to enhance the service we provide to our residents and their families. At Mayfair Lodge, we are committed to delivering a high standard of service and can only apologise if your experience has fallen short of this expectation. We have spoken to the home who would very much appreciate the opportunity to speak to you directly about your concerns. We are really keen to ensure that all your concerns are addressed to your satisfaction.