Thank you so much for your thoughtful feedback. It means the world to us to know that your nana felt welcomed, cared for and comfortable during her respite stay at Bluebell. We understand how important it is for both residents and their families to feel reassured and it's wonderful to hear that our team's efforts made such a positive difference. Your kind words about our staff's kindness and understanding, as well as your recognition of the management team's professionalism, are deeply appreciated. We take great pride in creating a loving and supportive environment for all of our residents and it's incredibly rewarding to know that your nana enjoyed her time with us.